Refund policy

At Numai General Trading Co., customer satisfaction is important to us. We strive to ensure that every order meets our customers' expectations. If you are not completely satisfied with your purchase, please review our Return, Exchange, and Refund Policy below.

1. Return Eligibility

Customers may request a return within 7 calendar days from the date the order is delivered.

To qualify for a return, the product must meet all of the following conditions:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
All original tags, labels, accessories, manuals, and promotional items included with the purchase must be present.
Proof of purchase, such as an order confirmation, invoice, or receipt, must be provided.

Numai General Trading Co. reserves the right to reject any return request that does not satisfy the above requirements.

2. How to Request a Return

To initiate a return, customers must contact our Customer Support Team within the return period through one of the following channels:

Email: contact@numaitrading.com
WhatsApp: +971 50 922 7173

Please provide your order number, details of the product, and the reason for the return request.

Upon review and approval of the request, return instructions will be provided. Products returned without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Products

Customers are advised to inspect their orders immediately upon delivery.

If you receive a product that is:

Damaged during transit,
Defective upon arrival, or
Different from the item ordered,

please contact us as soon as possible after receiving the order. We may request supporting evidence, including photographs of the product and packaging, to assess the issue and determine an appropriate resolution.

4. Non-Returnable Items

Returns, exchanges, or refunds will not be accepted in the following circumstances:

The return request is submitted more than 7 days after delivery.
The product has been used, installed, altered, damaged, or is not in the same condition as originally delivered.
The product is a customized, personalized, made-to-order, or special-order item.
The product is covered under the manufacturer's warranty and the issue falls within the scope of that warranty.
The item is a consumable product that has been opened, used, or installed.
The product's serial number has been removed, altered, damaged, or tampered with.
The original packaging, accessories, manuals, labels, tags, promotional items, or any included components are missing.
The item is classified as a fragile product or a hygiene-related product that cannot be resold for health and safety reasons.

Numai General Trading Co. reserves the right to determine whether a product qualifies for return, exchange, or refund after inspection.

5. Exchanges

If you wish to exchange a product, the original item must first be approved for return in accordance with this policy.

Once the return has been accepted and processed, a new order may be placed for the desired replacement item, subject to product availability and applicable pricing at the time of purchase.

6. Refund Process

All returned products are subject to inspection upon receipt.

After the inspection is completed, customers will be notified whether the refund request has been approved or rejected.

If approved, the refund will be processed using the original payment method used for the purchase. The time required for the refund to appear in your account may vary depending on your bank, credit card provider, or payment service provider.

Shipping charges, delivery fees, customs duties, and other service-related fees are generally non-refundable unless the return is the result of an error on the part of Numai General Trading Co. or the product was received damaged or defective.