We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at numaitrading@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at numaitrading@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at numaitrading@outlook.com.

Refund Policy

Draft template pending final legal review. This Refund Policy applies to purchases made from Numai Trading.

Company details

NUMAI GENERAL TRADING - L.L.C S.P.C
Abu Dhabi, United Arab Emirates
Email: info@numaitrading.com
Phone: +971 50 922 7173
Business hours: Sun to Thu, 9am to 6pm GST

Return eligibility

At this stage, returns are accepted only for items that are damaged, defective, or incorrect when delivered. We do not currently offer general change-of-mind returns unless we confirm otherwise in writing.

Reporting an issue

You must contact us within 7 days of delivery if you receive a damaged, defective, or incorrect item. Please include your order number, a description of the issue, and clear supporting photos where available.

Assessment and approval

We review each request before approving a replacement, store credit, or refund. We may request additional information to assess the claim.

Refund timing

Once approved, refunds are generally processed within 5 to 7 business days back to the original payment method, subject to bank or payment provider processing times.

Non-returnable situations

Requests may be declined where products have been used improperly, damaged after delivery, or where the issue is reported outside the stated notice period.

Contact

For refund or returns support, contact info@numaitrading.com.