Shipping policy

Draft template pending final legal review. This Shipping Policy explains how Numai Trading processes and delivers orders.

Company details

NUMAI GENERAL TRADING - L.L.C S.P.C
Abu Dhabi, United Arab Emirates
Email: info@numaitrading.com
Phone: +971 50 922 7173
Business hours: Sun to Thu, 9am to 6pm GST

Order processing

Orders are processed after payment confirmation and are generally prepared during our business hours. Processing times may vary based on stock availability, product type, and delivery destination.

Delivery areas and rates

Shipping options and charges are shown at checkout. Current UAE delivery rates and coverage may be updated from time to time as operational requirements change.

Delivery timing

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to address issues, courier delays, public holidays, weather, or events outside our control.

Tracking

Where tracking is available, tracking details will be shared after dispatch so you can follow the shipment status.

Incorrect addresses

Please ensure your shipping information is accurate. We are not responsible for delays or extra costs caused by incorrect or incomplete delivery details provided at checkout.

Damaged or incorrect items

If your shipment arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can review and resolve the issue.

Contact

For shipping support, contact info@numaitrading.com.